Biolife Plasma Services is a healthcare pharmaceutical company that provides life-saving therapies that benefit thousands of people every day. The company is always looking for talented and dedicated people to join its team.
If you are interested in working for Biolife Plasma Services, be prepared to answer a few specific interview questions about the company and your qualifications. In this article, we'll give you some tips on how to answer some of the most common Biolife Plasma Services interview questions.
Interview process for Biolife Plasma Services
The application process at Biolife Plasma Services is relatively quick and easy. Most applicants only need to interview one or two supervisors before they are offered the position. The questions asked are generally generic and focus on the candidate's past experience and why they think they would be a good fit for the job.
Common Interview Questions About Biolife Plasma Services
- Tell me about a time you had to deal with an angry customer?
- Do you have a medical certificate?
- In your opinion, what is the importance of hygiene in the workplace?
- How would you react if a patient got angry or aggressive during a session?
- Why do you want to work at Biolife Plasma Services?
- Are you comfortable with people fainting, blood, vomit, and urine?
- What is your biggest weakness?
- Do you have a car and/or reliable transportation?
- Describe how you dealt with a situation where you needed information from a colleague who did not respond.
- Have you ever worked in a fast-paced environment?
- Tell us about a time when you were able to successfully communicate with another person, even if that person personally disliked you (or vice versa).
- Tell me about your previous experience working with clients.
- Tell me about a time when you didn't live up to expectations. What was the result?
- Describe a time when you failed at something, what did you learn from it?
- You're going to draw blood from patients, can you do that?
- This job requires heavy lifting of up to 50 pounds, can you handle it?
- Give an example of a situation where you had to use common sense and logic to solve a problem.
- We need someone who is motivated. Tell me about a time when you went beyond a project.
- What is your favorite leadership quote?
- There will be times when we need you to work overtime, would you be okay with that?
1. Tell me about a situation in which you dealt with an angry customer.
This question can help interviewers understand how you deal with conflict and challenges. Use your answer to show that you have excellent customer service skills and can resolve disputes quickly.
Example:“I once had a customer who was upset because they didn't get their order on time. I listened to them explain what had happened and apologized for any inconvenience. So I checked their account and saw that they hadn't paid for the last shipment. I explained this to them and said we would ship the order as soon as they made the payment.”
2. Do you have medical certificates?
This question is a great way to show the interviewer that you have experience in this area. If so, list them and explain what they are for.
Example:“I am certified as a Paramedic by my local community college. I am also certified in CPR by the American Heart Association.”
3. What do you think about the importance of hygiene in the workplace?
Biolife Plasma Services is a healthcare company trading in blood and plasma products. The interviewer may ask this question to assess your knowledge of the importance of workplace hygiene and your approach to maintaining cleanliness in the facility.
Example:“I consider it essential that all employees maintain a safe work environment at all times. I have worked at several facilities where we had to follow strict protocols when handling biohazardous materials. In my most recent role, I was responsible for ensuring that our employees were following the correct procedures when disposing of waste or cleaning up a spill.”
4. How would you react if a patient became angry or aggressive during a session?
This question helps employers understand how you would handle a challenging situation. In your response, explain what steps you would take to defuse the situation and ensure your safety and that of other employees.
Example:“I have worked in healthcare for many years and as a result have encountered many angry or aggressive patients. When that happens, I try to stay calm and talk to them calmly. If they continue to get in the way, I will call security to help me escort them out of the building.”
5. Why do you want to work at Biolife Plasma Services?
This question is a great way for employers to learn more about your interest in their company. In answering this question, it's important to show that you've done some research about the organization and can explain why you're excited to work there.
Example:“I want to work at Biolife Plasma Services because I am passionate about helping people. Your company has an excellent reputation for providing life-saving medicines to thousands of patients every year. I feel like I could make a real difference here with my skills as a phlebotomist.”
6. Are you comfortable with people fainting, blood, vomit, and urine?
This question is a test of your ability to work in an environment that can be emotionally challenging. It's important to show that you can handle these situations and stay calm, even when it's difficult for you personally.
Example:"I've worked with patients who fainted before treatment, so I'm used to that. However, I always make sure they are okay after they pass out. Blood, vomit and urine are common in the healthcare industry so I'm used to seeing those too. If someone throws up or urinates during treatment, I will clean up the mess and make sure they are okay.”
7. What is your greatest weakness?
This question is often asked in job interviews and it is important to be honest. Interviewers want to know that you are aware of your weaknesses and are actively working on them. When answering this question, try to think of something that isn't too serious or negative, but also shows that you're trying to improve.
Example:"I'm very detail oriented, so sometimes I can get overwhelmed by all the small details of my work. This has resulted in me missing a few deadlines in the past which I am actively working to improve. I've started using a calendar app to keep track of due dates and have done breathing exercises to calm myself when I'm feeling stressed."
8. Do you have a car and/or reliable means of transport?
If you are applying for a job at Biolife Plasma Services you will likely need your own transportation. The company does not provide any public transportation or shuttle service to and from work.
If you don't currently have a car, the interviewer might ask how you would get one if you were hired. If you already have a car, they might ask what kind of gas mileage it has. You want to make sure that you can work smoothly every day.
Example:"I'm lucky enough to have my own car. It is an older model with low mileage but I keep it in good condition. I am happy to drive to work every day.”
9. Describe how you dealt with a situation where you needed information from a colleague who did not respond.
This question can help interviewers understand how you deal with conflict and whether you are able to work with others. When you respond, it's important to show that you value teamwork and are willing to work together with your colleagues to achieve a common goal.
Example:“In my last position as a physician assistant, I needed information from one of the nurses about when a patient would be ready for the next treatment. The nurse didn't answer so I went to her office and asked again. She told me she was busy but would call me later. After waiting another hour, I went back to her office and reminded her of our conversation. She apologized and said she forgot. Then we make the patient appointment.”
10. Have you ever worked in a fast-paced environment?
Biolife Plasma Services is a fast-paced environment and the interviewer wants to make sure you are comfortable with it. If you have worked in a similar environment before, please share your experiences with us. If not, explain how you would adapt to this type of work environment.
Example:“I've worked in a fast-paced environment for most of my career. I'm used to working under pressure and meeting deadlines. In fact, I thrive on it. I know that if I do my best, patients will get their medicines as quickly as possible.”
11. Tell us about a time when you were able to successfully communicate with another person, even if that person personally disliked you (or vice versa).
This question is designed to assess your interpersonal skills and your ability to work with others. It also helps the interviewer determine if you have experience working in a team environment.
Example:"I once worked with a person who was open about their dislike for me, but knew we had to work together to get our job done. So I decided to focus on my own work and ignore your comments. After ignoring her for a few weeks, she approached me more often and eventually became one of my closest friends."
12. Tell me about your past experience working with clients.
This question is a great way to gauge how you interact with others and how good you are at customer service. When answering this question, it can be helpful to mention a specific time when you helped a customer or customer solve a problem or achieve their goals.
Example:“I have worked in the healthcare industry for five years and have always enjoyed interacting with clients and patients. In my previous work as a medical assistant in the practice of Dr. Smith, I was responsible for helping patients book appointments and answering any questions they had about our services. One day one of our patients called and asked if we could see him earlier than the agreed time. I told her that unfortunately we couldn't accommodate her request, but offered to reschedule her appointment for another day. She agreed and thanked me for being so nice.”
13. Tell me about a time when you didn't live up to expectations. What was the result?
This question is a great way to learn more about how you respond to failure. In answering this question, it can be helpful to talk about a time when you failed but learned from the experience and improved your performance in the future.
Example:“When I first started working as a phlebotomist, I was nervous about my ability to draw blood from patients without causing pain or discomfort. One day I drew blood from a patient who had very weak veins. After several attempts, I still didn't get enough blood for the test. The patient was mad at me, which made me feel even worse.
I went home that evening and researched ways to improve my technique. I found some videos online that showed me how to find different types of veins and the proper blood drawing techniques. The next day I tried again and successfully completed the task.”
14. Describe a time when you failed at something. What did you learn from it?
This question is a great way to show your ability to learn from mistakes and grow as an employee. When answering this question, it can help to focus on steps you've taken to improve yourself or your work.
Example:“In my last position, I was responsible for managing our inventory of materials. One day we ran out of one of our most popular products. I have ordered more than enough products to fill the need but somehow some units have disappeared. After speaking to my team, we discovered that someone had accidentally discarded a box of units. We immediately placed another order to meet customer demand.”
15. You want to draw blood from patients, can you do that?
This question is a way for the interviewer to assess your blood collection experience. If you are new to it, it is important to explain how you would approach this task and what steps you would take to ensure you are able to draw blood from patients safely and effectively.
Example:"I've never drawn blood before, but I'm confident I can learn quickly. I understand that there are certain techniques to follow when drawing blood, so I will practice on myself until I'm comfortable with other people."
16. This job requires lifting up to 50 pounds, can you handle it?
Biolife Plasma Services is a pharmaceutical company whose employees have to lift heavy objects. The interviewer wants to make sure you are up to the physical demands of the job and are physically fit for it. If you have any limitations, be honest and explain how you would overcome them if possible.
Example:"I'm in top shape and I train regularly in the gym. I know lifting 50 pounds isn't a lot, but I'm confident I could do it all day with no problem. I also understand that safety is important, so I will always ask for help if needed.”
17. Give an example of a situation where you had to use common sense and logic to solve a problem.
This question is designed to assess your problem-solving and critical thinking skills. In answering this question, it can be helpful to provide an example of how you used critical thinking to solve a problem in the past.
Example:“In my previous role as a medical assistant, I was tasked with organizing patient files for our doctor. One day I noticed that one of the patients had been discharged from the hospital but his medical record was not in the right place. This meant that the doctor could not access all the necessary information when treating the patient. I immediately contacted the doctor, who explained that the patient's discharge papers had not yet entered the system. We then worked together to ensure the patient file was properly organized.”
18. We need someone motivated. Tell me about a time when you went beyond a project.
This question is a great way to learn more about the candidate's work ethic and how they approach their work. In answering this question, it can be helpful to provide an example that shows your commitment to your work and your ability to perform.
Example:“When I was a receptionist at my previous company, we had a large client who needed help booking appointments. They were in town for a conference and wanted to schedule several meetings during their stay. I worked with our team to find available times for all of their meetings and helped them feel comfortable before they left.”
19. What is your favorite leadership quote?
This question is a great way to learn more about your potential manager and how he or she leads your team. It also gives you the opportunity to share some of your own leadership skills with them.
Example:“My favorite quote is from John F. Kennedy: 'There are risks and costs in trading. But they are far less than the long-term risks of comfortable inaction.” I think this quote applies to many situations in life, especially when it comes to work. If we are not willing to take risks or make changes, we will not grow as individuals or as people.”
20. There will be times when we need you to work overtime, would you be okay with that?
This question is a good way to determine if the candidate will be able to work in this type of environment. It's important to know what their reaction will be before hiring them to make sure they're comfortable with it.
Example:“I understand there may be times when I need to stay longer or arrive early and I'm fine with that as long as it doesn't happen too often. I also understand that we sometimes have to work weekends, but I prefer not to do it unless absolutely necessary.”